HOMEPAGEEPTA
 

FAQ

1.  The cabinet will not start or has stopped working: 

  • there may be a general blackout; 
  • the wall main switch may be off;
  • the plug of the appliance may be out of the socket. If power failure is not due to any of the above causes, call the nearest after-sales service immediately, empty the showcase and store the food in coldrooms or refrigerators that may ensure their preservation temperatures.

2.  The showcase will not cool properly:  

  • the condenser may be dirty and therefore unable to exchange heat. If it is obstructed with dust or dirt, make sure that the product load is correct; 
  • if the showcase has not been defrosted for longer than 3 months, defrost and clean it before starting normal operation; 
  • make sure that the case is not exposed to sources of heat or draught; 
  • make certain that ambient conditions comply with the requirements; 
  • check that the showcase is perfectly horizontal by the use of a spirit level.
    Should insufficient cooling persist, refer to the nearest after-sales service
    IN CASE OF A GAS LEAK OR FIRE, do not breath inside the room that houses the cabinet before having aired it properly. Turn the cabinet off by the main switch.
    DO NOT USE WATER, BUT ONLY DRY EXTINGUISHERS TO PUT OUT THE FIRE.

3.  The cabinet operates noisily:

  • make sure that screws and bolts are securely fastened; 
  • check that the showcase is perfectly horizontal by the use of a spirit level.
    Should the inconvenience persist, refer to the nearest after-sales service.
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Epta (Qingdao) Retail Equipment Co., Ltd The Shibei Park of Qingdao High & New Devep. Zone, (Hongdao),266114 Qingdao, China                           Reserved Area